Terms & Conditions

1. Booking and Acceptance

• Terms apply when making or participating in a booking, entering the centre, attending an event, or using CrickZilla equipment or services.
• Booking is confirmed only when CrickZilla issues confirmation and receives required payment/deposit. Booking holder must provide accurate details.
• The booking holder must make rules available to the group. Each adult participant may be required to accept the participant waiver; a parent/guardian accepts for their child.
• Bookings are personal and cannot be resold, transferred, or used for unauthorized commercial coaching/services.

2. Prices, Payment, and Booked Time

• Prices are in AUD and include GST unless stated otherwise. Card surcharges, booking fees, or deposits are disclosed before payment.
• Customers must check activity, date, time, participant count, lane/machine, and add-ons in the confirmation.
• Set-up, briefing, equipment collection, pack-up, and exit are part of the booked period. Late arrival does not extend the finish time.
• Use only the space, equipment, and services included in the confirmed booking.

3. Operating Hours and Staffless Access

• Centre Opening Hours: 07:00 – 22:00 daily (including public holidays).
• Core Staffed Mode: 15:00 – 20:00 (may extend based on booking volume).
• Potential Staffless Mode: 07:00 – 15:00 and 20:00 – 22:00 (only when no staffed-only activity is booked and all security controls pass).
• Staffed-Only Activities: BOLA TrueMan3, VR, Birthdays/Events, Organized Coaching, and Box Cricket Tournaments.
• Staffless BOLA Professional Machine: Available only when explicitly enabled in the booking and operated by an inducted, authorized adult; otherwise isolated.
• Staffless Rules: Access control lies with the booking holder. No sharing entry credentials, keep working phone, supervise minors, keep exits clear, follow emergency instructions.

4. Cancellations, Rescheduling, and Refunds

• Notice ≥ 24 Hours: Eligible for one reschedule or account credit (or full refund to original payment method as per business policy).
• Notice < 24 Hours / No-Show: Booking fee retained. Documented emergencies considered reasonably.
• Events & Group Bookings: Subject to specific deposit/cancellation conditions provided at quotation.
• Service Unavailability: Rescheduling, credit, or refund provided if CrickZilla cannot fulfill a paid service.
• Fully compliant with Australian Consumer Law.

5. Conduct, Food, and Venue Use

• No alcohol, illegal drugs, smoking, or vaping anywhere on site.
• Food/drinks (except water in sealed bottles) strictly in approved areas. Outside food allowed only for permitted party bookings.
• No glass, weapons, dangerous items, or unauthorized commercial equipment.
• Do not attach items to nets, screens, machines, or walls without permission.
• CrickZilla reserves the right to warn, suspend, end bookings, or restrict access for breaches or safety risks.

6. Service Changes and Closures

• CrickZilla may change lane allocation, coach, equipment, or machine availability for safety, maintenance, or operations.
• Areas/activities may close due to equipment failure, unsafe conditions, power/network outages, or emergencies.
• Users must never restart, repair, bypass, or use isolated/unavailable equipment.

7. Complaints and Incidents

• Report issues, injuries, faults, or damage to staff or via 03 7053 4900 / info@crickzilla.com.au.
• Use provided support contact during staffless access. Call 000 for emergencies.

8. Governing Law

• Governed by the laws of Victoria, Australia. Severability applies if any provision is found invalid.

9. Filming, Photography & Media Consent